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PRIVACY POLICY

Introduction

Carehome Interiors Ltd (the Company) is committed to providing clarity regarding the types of personal information we collect, how we use the information, who we share it with, and your data rights in terms of how your information is used, stored and shared when you use this website.

The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and our general Privacy Policy, which can be made available to you upon request.

The Company may review and change this policy from time to time by updating this page. You should therefore check this page from time to time to ensure that you are content with any changes. This policy is effective from 7th July 2018.

We may collect the following information:

  • Name and Job Title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and offers.
  • Financial information as it relates to use of the e-commerce page on this website to make purchases.

What We Do with The Information We Gather

We require this information to understand your needs and to provide you with a better service and, in particular, for the following reasons:

  • Internal record keeping.
  • In pursuit of our legitimate business interests; for example – we may use the information to improve our products and services.
  • To fulfil our contractual obligation to you, the customer.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find of interest, using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone or by post. We may use any information you provide to improve the website in accordance with customer need.

Security

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Automated Information Gathering

When you visit our website, we may collect certain information by automated means, such as using cookies, web beacons and web server logs. The information we may collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our website, dates and times of visits to our website and other usage statistics.

Our websites use cookies to distinguish you from other users of our websites. They are widely used to make websites work, or work more efficiently, as well as to provide information to the operation of the site and improve user experience.

A web beacon is an often-transparent small graphic image that is placed on a website or in an email that is used to monitor the behaviour of the user visiting the website or sending the email. It is often used in combination with cookies. We may obtain data (including but not limited to your browser information) through these automated collection methods as you click through various pages on our website. You may be able to restrict or disable certain types of cookies; however, this may prevent full use of all the features on our website. As required by law, we will obtain your consent before collecting personal data using cookies or similar automated means.

We may also use third-party apps, tools, plug-ins and widgets on our website and these may use automated means to collect information relating to how you interact with these features. Such information collected is subject to the privacy policies of those providers and to applicable law. The Company is not responsible for the practices of these providers. Our advice is that you should always exercise caution and look at the Privacy Statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.
  • If you have previously consented to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us by post or by email.

We will not sell, disclose or lease your personal information to third parties unless we have your permission or are required by law or contractual obligations to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you provide your consent for us to do so.

Your Rights

As a data subject, you have the right to contact us about the personal data we hold on you and request any of the following:

Your Right to Object:

You have the right to ask us not to process your personal data if you do not believe we are permitted to do so, including for marketing purposes. Following such notification, we will stop processing your personal data unless there is a legal basis or requirement to do so.

Marketing:

We will inform you (before collecting your data) if we intend to use your data for marketing purposes. We will only use your data for this if you have agreed in advance.

Correction of Information:

If you notify us that the personal data we hold is incomplete or inaccurate we will correct or complete the information as soon as possible.

Deletion of Information:

You have the right to request that your personal data be deleted; including if we no longer need it for the purpose we collected it, or you withdraw your consent. Following such a request we will erase your personal data without undue delay unless continued retention is necessary and permitted by law. If we made the personal data public, we will take reasonable steps to inform other data controllers processing about your erasure request.

Restriction on Processing:

You have the right to request that we stop processing your personal data, but hold it for you, in the event the personal data we hold is inaccurate, the processing is unlawful or we no longer need the personal data. Once the processing is restricted, we will only continue to process your personal data if you consent or we have another legal basis for doing so.

Access to Information:

You have the right to access information held about you and any access request will usually be free of charge and responded to within 30 days. We will endeavour to provide information in a format requested, but we may charge you a reasonable fee for additional copies.

Data Portability:

You have the right to receive a copy of your personal data which you gave to us. The copy will be provided in a commonly used and machine-readable format. You can also have it transmitted directly from us to another data controller, where technically possible.

Complaints

If you have a complaint about the way your data is stored or handled by The Care Home Interiors Company, please contact us at:

info@carehome-interiors.co.uk

We will aim to acknowledge a complaint within 24 hours. An investigation will commence immediately with an assessment of the situation and contact with all individuals involved. In every case we will take all reasonable and practical steps to resolve the complaint within 15 working days of its receipt unless the nature of the complaint requires additional investigation or action by an appropriate third party in which case the complaint will be resolved as soon as possible thereafter. During the complaints resolution process we will ensure that you are kept informed of progress in resolving the complaint.

Complaints Escalation

If you remain unhappy with the outcome of your complaint to the Company or the handling of your data you can complain to the Information Commissioner’s Office as follows:

Telephone: 0303 123 1113 or write to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

We are registered with the Information Commissioner’s Office and our registered number is ZA512627

Further Information

A full copy of our Data Protection Policy is available upon request by contacting The Carehome Interiors Company:

By Post:
The Care Home Interiors Company
Woodlea Farm
Station Approach
Medstead
Hampshire
GU34 5EN

By Telephone:
01420 550000

By E-mail:
info@carehome-interiors.co.uk

This Privacy Statement is subject to review and amendment and should be checked regularly


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